Frequently Asked Questions
Quick answers about GreptimeDB Enterprise.
When should I upgrade from open source to Enterprise?
Five common upgrade triggers:
- Write throughput or partitioning hits a wall at scale.
- The team needs enterprise security and compliance (LDAP, RBAC, audit logs, encryption).
- Production-critical analytics need workload isolation and HA.
- The team wants a better operations experience via the Enterprise Management Console (cluster overview, region management, slow-query analysis, performance diagnostics).
- The team wants SLA-backed one-on-one expert support.
If none of these apply, the open-source build is enough. The engine is the same.
What does Enterprise add on top of open source?
Enterprise adds capabilities across seven areas:
- Performance: bulk ingestion (up to 5× write throughput on Prometheus Remote Write), smart tiered caching (3 to 5× query speedup).
- Autopilot: auto repartition, region load balancer, datanode groups for read/write isolation, remote compaction and indexing (around 20% to 30% infra cost reduction).
- Reliability: read replicas with near-zero-cost manifest sync, active-active failover.
- Observability: SQL-native triggers (compatible with Prometheus Alertmanager), management console, performance diagnostics.
- Security: LDAP, RBAC, audit logging, encryption in-transit and at-rest.
- Compatibility: Elasticsearch and Kibana QueryDSL backend.
- Support: one-on-one expert assistance, 24/7 response.
For the full open-source vs Enterprise comparison, see feature comparison.
What deployment models are available?
Three options. On-premise: runs on your infrastructure with a custom SLA. BYOC: runs in your AWS, Azure, or GCP account so data stays in your cloud. Fully-managed: Greptime operates the cluster, you pay by usage. All three run the same Enterprise binary with the same APIs.
How is Enterprise priced?
The fully-managed dedicated tier starts at $290/month, billed by node configuration (vCPU and memory) plus object storage and cache usage. BYOC and on-premise are custom-priced based on cluster size and SLA. See the pricing page for the full tier breakdown, or contact us for a quote.
What support and SLA come with Enterprise?
Enterprise gets 24/7 response, one-on-one technical support, system-level performance diagnostics, and customization for specific deployment scenarios. Larger contracts add named support engineers and a regular architecture review. Open-source users get community support via Slack and GitHub.
Is Enterprise running in production today?
Yes. Li Auto runs GreptimeDB Enterprise on-vehicle across its EV production fleet to capture raw telemetry and save tens of millions in cloud bandwidth costs (case study). OceanBase Cloud runs 80+ GreptimeDB Enterprise clusters with 300TB+ of logs and SQL audit data after migrating off Grafana Loki (case study). Other deployments include automotive OEMs, a Fortune 500 retailer, AI infrastructure, and industrial IoT. See Use Cases for more.


